Halkey-Roberts Policy – Product Change Notification Policy for Standard Products

Our policy is to notify customers for changes related to material changes, manufacturing location, changes to characteristics that affect form, function, fit or are identified on the customer source control drawing.

Customers who have purchased an affected standard part directly from Halkey-Roberts within the previous 24 months are notified by email of the proposed change. No action by the customer is required to receive the email notifications regarding affected products purchased directly from Halkey-Roberts.

We endeavor to communicate proposed changes 90 days before implementation. Sometimes shorter notification times are unavoidable, and we ask for your understanding in such cases.

Halkey-Roberts’s products are our proprietary designs with which we serve many diverse customers and markets. Therefore we will not withhold changes to standard parts pending customer approval.

In the event that any change we propose causes you concern, we will work closely with you to minimize or alleviate any negative impact.

Please note that this change notification policy does not apply to custom products (those products generally offered for sale to only one customer, and for which Halkey-Roberts requires a signed drawing prior to initial manufacturing). All custom product changes are managed on a case by case basis, and in general, must be approved by the individual customer prior to implementation.

If you believe that certain affected personnel at your company may not be in Halkey-Roberts's records, or you have experienced personnel changes, please notify Halkey-Roberts and we will add them to our communication record for your company.

The table below lists past product changes Halkey-Roberts has implemented. Please click on the center column links to see the details of the changes. Click the links in the right hand column to view the parts which are affected by each product change.